A first impression can never be made again. When a client visits your office you want that first impression to make a statement about the type of business you run. What does your lobby say about you and your company? Does it convey your organization, professionalism, and cleanliness? Putting your best foot forward in your office lobby is one of the best ways to make a positive first impression. Here are some easy ways to make a great impression in your customer reception area.
- Keep high traffic areas clean – You know the areas in your reception area that see the most foot traffic. These are the areas to keep an eye out for soil or other stains that can detract from the overall appearance. One of the best lines of defense is an entrance mat for your lobby. These are perfect for trapping dirt, debris, and moisture carried in from outside. Mats can also be customized to include your company’s logo – adding to your lobby’s professional appearance.
- Keep HVAC clean and working properly – Other than visual cues, customers rely on their sense of smell to tell them how clean an area is. If your office has a musty smell be sure to have the HVAC system cleaned regularly. Office deodorizers are also a pleasant way to have a client enter into a pleasant smelling lobby.
- Dust, Dust, Dust – Keeping tables, lamps and nicknacks in the lobby free from dust is also an important part of leaving clients with a good impression. As clients wait for appointments they have a chance to look around the lobby and may notice dust and unclean items first. Make dusting a weekly ritual.
- Windows! If your lobby has lots of windows you will want to maintain them regularly. Smudges, fingerprints and streaks can detract from the sun shining into your lobby.
Making sure your lobby sets the tone for your clients experience with you and your company. Regular maintenance from employees or a professional cleaning company can set you apart by making a positive impression right from the start.